Frequently asked questions
Is your question not listed? Then please contact our customer service.
Are your sneakers 100% authentic?
All products sold on VentureSneaks are guaranteed 100% authentic and brand new, with their original box and accessories when available.
Our items are sourced exclusively from:
-Verified retailers and trusted resellers,
-Authorized stores and reputable marketplaces,
-Collectors and individual sellers worldwide.
Each item is carefully inspected and authenticated before shipping.
We check every detail — stitching, materials, box, tags, and packaging — to ensure authenticity.
VentureSneaks is an independent resale platform, not affiliated with or endorsed by any brand.
All trademarks are the property of their respective owners.
Which brands do you carry?
We offer a wide range of global brands including Nike, Adidas, New Balance, and more.
Do you offer international shipping?
Yes, we ship exclusively to countries within Europe.
How long does delivery take?
Orders are typically processed within 1–2 business days. Once shipped, delivery across Europe takes 2 to 8 business days. Total estimated delivery time: 3 to 10 business days.
Can I return or exchange my sneakers?
We accept returns for a refund within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
Do you offer limited-edition sneakers?
Yes! We frequently update our collection with exclusive drops and limited releases.
How can I contact customer support?
You can reach us anytime via our Contact page or email at contact@venturesneaks.com. We aim to respond to all inquiries within 24-48 hours.