Frequently asked questions
Is your question not listed? Then please contact our customer service.
Are your sneakers 100% authentic?
Yes! All our products are sourced directly from official distributors to guarantee authenticity.
Which brands do you carry?
We offer a wide range of global brands including Nike, Adidas, Puma, New Balance, and more.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and times vary depending on your location.
How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days (depending on region).
Can I return or exchange my sneakers?
Absolutely. We have a hassle-free return and exchange policy within 7–14 days of delivery (check our Returns Policy for details).
What if my size is out of stock?
You can sign up for restock notifications on the product page, and we’ll alert you when your size is available.
Do you offer limited-edition sneakers?
Yes! We frequently update our collection with exclusive drops and limited releases.
How do I know which size to order?
Each product page includes a size guide to help you choose the right fit for your sneakers.
How can I contact customer support?
You can reach us anytime via our Contact page or email. Our support team usually responds within 24 hours.